Your Privacy Is Our Responsibility

1 Introduction & Definitions

jb999 ("we", "our", "platform") provides a safe and reliable online gaming and betting experience for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use jb999's website or related services, how we use it, and what your rights are.

In this Policy, "personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, financial transaction details, and so on. By continuing to use the platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using the platform.

2 What Information We Collect

jb999 may collect the following types of information:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport number (as part of the identity verification process, where applicable)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Bank account details (for bank transfers)
• Deposit and withdrawal history and amounts

2.3 Usage & Technical Information

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Activity logs on the platform — which pages you visited, which games you played, how long you were active
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

• Details of your conversations with the support team via live chat or email
• Complaints or reviews you have submitted

3 Purpose of Data Collection

jb999 uses your information for the following purposes:

• Account management: To ensure registration, login, and account verification.
• Transaction processing: To complete deposit and withdrawal requests quickly and securely.
• Customer support: To provide accurate answers to your questions via 24/7 live chat and email support.
• Fraud prevention: To detect and stop unauthorized access, money laundering, and fraudulent activity.
• Responsible gaming: To identify excessive gaming patterns and ensure your protection.
• Service improvement: To analyze user experience and further develop the platform.
• Legal compliance: To comply with applicable laws and regulations.

4 Data Sharing & Third Parties

jb999 does not sell your personal information. However, in certain circumstances we may share information with trusted third parties:

4.1 Service Provider Partners

We work with selected partners for payment processing (bKash, Nagad, Rocket, Upay, and banks), technical infrastructure, and security services. These partners process information only in accordance with our instructions and have no right to use it independently.

4.2 Legal Obligations

jb999 is legally obligated to disclose information required to comply with a valid order from a competent court or legal authority. In such circumstances, only the minimum necessary information will be provided.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify users in advance of such changes wherever possible.

5 Cookie Policy

Cookies and similar technologies are used on the jb999 website. Cookies are small text files stored in your browser or device.

• Essential cookies: Essential for maintaining login sessions and ensuring security.
• Functionality cookies: Help remember your language preferences and other settings.
• Analytics cookies: Used to analyze user behavior and improve service quality.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 Data Security Measures

jb999 adopts industry-standard technical and administrative measures to protect your information:

• SSL encryption: All communication between you and the website is encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access controls: Only authorized staff can access information on a need-to-know basis.
• Security audits: Regular system security reviews and vulnerability assessments are conducted.
• Data backups: Regular backups of data are maintained in a secure environment.

While we strive for the highest level of protection, no one can guarantee 100% security on the internet. We therefore ask you to remain vigilant — do not share your login credentials with anyone.

7 Data Retention Period

jb999 retains your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, prevent fraud, or resolve disputes.

Once this period has passed, the information is securely deleted or anonymized so that it is no longer linked to you.

8 User Rights

jb999 respects the following rights you have regarding your information:

8.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide a copy of this information.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. This can be done through account settings or by contacting the support team.

8.3 Right to Erasure

In certain circumstances, you have the right to request deletion of your personal information. However, we may be required to retain some information due to legal obligations or the need to resolve disputes.

8.4 Right to Restrict Processing

You may object to the processing of your information for specific purposes. We will give such requests due consideration.

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is handled, contact jb999's support team directly. We are always committed to resolving your concerns.

9 Protection of Minors

jb999 strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors. If a user is confirmed to be under 21, their account will be closed immediately and the associated information will be deleted.

If you become aware that a minor has opened an account on jb999, please notify our support team immediately.

10 International Data Transfers

Our servers and technical infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure it remains protected in accordance with the standards of this Policy and that appropriate security measures are maintained.

11 Changes to This Policy

jb999 may revise this Privacy Policy from time to time. For any significant changes, we will publish a notice on the website and, where applicable, inform you at your registered email address.

Continued use of the platform after changes are published will be taken as your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

12 Disclaimer Regarding Third-Party Websites

jb999's services may include integrations with third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These organizations have their own privacy policies and jb999 is not responsible for how information is handled on their platforms.

We recommend reading the individual policies of any third-party service before using it.

13 Applicable Law & Jurisdiction

This Privacy Policy will be governed by applicable law. Any dispute relating to this Policy or data handling will first be addressed through dialogue and mediation. If a resolution is not possible, the matter will be settled before a competent court.